ApolloTV.uk

Privacy Policy

Last updated: March 2026

1. Introduction

ApolloTV.uk ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website apollotv.uk and use our IPTV services.

2. Information We Collect

We collect the following types of information:

  • Personal Identification: Name, email address, country of residence when you register or contact us.
  • Technical Data: IP address, browser type, device type, usage logs related to service delivery.
  • Payment Data: We do not store payment card data. All payments are processed by third-party payment processors.
  • Communications: Messages you send us via contact forms or email.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our IPTV service
  • Process your subscription and send account credentials
  • Respond to your enquiries and provide customer support
  • Send service-related communications (e.g. renewal reminders)
  • Improve our services and website
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your data on the following legal bases: (a) contract performance — processing necessary to deliver the service you have purchased; (b) legitimate interests — improving our service and preventing fraud; (c) consent — where you have explicitly agreed to marketing communications.

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Service Providers: Third-party services that assist us in operations (e.g. email delivery, payment processing).
  • Legal Requirements: When required by law or to protect our legal rights.

6. Data Retention

We retain personal data only as long as necessary for the purposes it was collected. Account data is retained for the duration of your subscription plus 12 months. You may request deletion of your data at any time.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing
  • Data portability
  • Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

Our website uses essential cookies to ensure basic site functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect site functionality.

9. Security

We implement appropriate technical and organisational security measures to protect your personal data. All data transmission is encrypted using SSL/TLS. However, no method of internet transmission is 100% secure.

10. Contact

For any privacy-related enquiries or to exercise your rights, contact us at: privacy@apollotv.uk